Sample Projects
Addictions Recovery Center - OD, Process Improvement, TOC
The Addiction Recovery Center of Medford, Oregon was experiencing growth and EHR implementation pains. We facilitated numerous organizational development and process improvement workshops with the executive team and process owners. We also analyzed client and information flows through various clinical options. One immediate outcome was the improvement in client intake, which had experienced a 42% fallout rate, allowing new clients to complete onboarding and having their first clinical sessions within about an hour of arrival.
ABBOTT Diabetes Care - New Service Development
Managers of a $2B business unit under margin pressure were competing internally for declining marketshare. We facilitated two workshops with fifteen brand managers, the VP of sales, and the EVP of marketing. During those workshops $2B of upside revenue (over a three year period) at current marketshare was identified and a plan developed that did not require additional CAPX or resources as it leveraged existing partnerships in new ways.
Gebauer - New product market analysis
This established pain management supplier required discrete market analysis of a highly technical nature. Our analysis provided a sound basis for key strategic decisions. While not a core offering, we are often called upon to do "deep dives" into new market opportunities for products and services where a broad scientific and technical marketing background is required.
Bank of Colorado - Sales Process Improvement
We’ve worked with the Bank of Colorado at the branch level to create an integrated approach to customer service and sales and also with regional branch presidents to address merger and growth challenges.
Notore - TOC, Process Improvement
Notore is the only chemical fertilizer producer in sub-Saharan Africa. Built by the Nigerian government, the facility had been abandoned for ten years before being returned to service to produce vital fertilizer. We were brought in to establish a common management approach amongst the departmental heads – which besides typical functional silos included former government employees, repatriated executives, and foreign contractors. We also taught process improvement and project management skills and led the development of new distribution and farmer education models.
Materion - TOC, New Service Development
A division of Materion specializing in medical device components retained us to help the company get to the next level. We facilitated a series of executive retreats and workshops to develop a value-added product offer for customers in key markets. We then served as a coach as the team executed the new plan. As a result, revenues increased by 65% and profitability doubled over the next three years.
Tata Chemical - Process Improvement, TOC
We identified $20M in annual operational savings opportunities using TOC and Lean approaches during a six day outage process audit. A key component of this audit was the use of TOC's Critical Chain Project Management (CCPM) approach.
Washington State Department of Transportation - Change Management
WA DOT was preparing to launch a $200M IT system architecture project affecting every part of the organization and millions of road and ferry users. The Claymore Group was engaged to access the organization’s ability to accommodate such a large change and to determine how to gain the buy-in needed for the project. We conducted sixteen workshops to understand the highest value and volume business transactions, the long duration business processes, and to develop a common vocabulary and data ontology. All leading to the development of a non-disruptive migration plan.
Seagate - PMO, Change Management
Seagate had 1,400 open IT projects and wished to better manage project progress and risks. Originally brought it to develop better project management skills we also led the development of a Portfolio Management Office capability with a full governance model, common toolset, and a unique archetype based training curricula for project team members.
Lucas Varity - New Product Market Analysis, Sales Process Improvement
Lucas ($3B – UK based) was purchasing Data Entry Products ($6M – US based) at the same time it was merging with Varity ($4B – US based, UK led). We facilitated the integration of the salesforces, product engineering, and new product groups resulting in a worldwide rapid prototyping and volume ramp-up capacity serving the cellular industry. The newly integrated company achieved over a 60% annual revenue growth rate for five consecutive years.